Code of Conduct

Magnetic Software Ltd.

 1. Purpose

This Code of Conduct defines the principles and standards that guide how we operate as a company, interact with clients, partners, and each other, and fulfill our legal, ethical, and professional responsibilities.

It applies to all employees, contractors, and anyone acting on behalf of the Company.

2. Core Principles

We operate based on the following principles:

• Integrity: We act honestly and transparently in all business dealings.
• Accountability: We take responsibility for our actions and decisions.
• Professionalism: We maintain high standards in our work and behavior.
• Respect: We treat all individuals fairly and without discrimination.
• Security & Trust: We protect client data and confidential information.

3. Legal and Regulatory Compliance

We comply with all applicable laws and regulations, including but not limited to:

• Data protection and privacy laws (e.g., GDPR, POPI)
• Employment and labor laws
• Intellectual property rights
• Anti-corruption and anti-bribery regulations

No employee or representative may engage in unlawful activity on behalf of the Company.

4. Ethical Business Practices

We are committed to:

• Zero tolerance for bribery, corruption, or fraudulent behavior
• Fair and transparent dealings with clients, partners, and suppliers
• Avoidance of conflicts of interest
• Honest communication in sales, delivery, and marketing

5. Workplace Standards

We maintain a professional and inclusive working environment:

• No discrimination based on race, gender, religion, nationality, or other protected characteristics
• Zero tolerance for harassment or abusive behavior
• Respectful communication across all teams and geographies
• Safe and healthy working conditions

6. Data Protection and Confidentiality

We take data security seriously:

• Client data must be handled securely and only for legitimate purposes
• Confidential information must not be disclosed without authorization
• Systems and tools must be used responsibly and securely
• Access to data is limited to what is necessary

7. Responsible Partnerships

We work with partners and suppliers who:

• Operate legally and ethically
• Maintain professional standards
• Respect data protection and confidentiality
• Align with generally accepted business ethics

8. Reporting Concerns

We encourage early reporting of any concerns related to:

• Legal violations
• Ethical misconduct
• Security breaches
• Non-compliance with this Code

Concerns can be reported directly to management or company leadership.

The Company maintains a no-retaliation policy. Anyone raising concerns in good faith will not face negative consequences.

9. Handling Non-Compliance

When non-compliance is identified:

1. Assessment: The issue is reviewed by management
2. Investigation: Scope and root cause are determined
3. Action: Appropriate corrective measures are implemented
   • Process improvements
   • Clarification of expectations
   • Training
   • Disciplinary action (if necessary)
4. Follow-up: Ensure resolution is effective
5. Learning: Update practices to prevent recurrence

10. Continuous Improvement

We continuously improve our policies, processes, and controls as the Company grows.
This Code will evolve to reflect new legal requirements, operational needs, and best practices.

11. Responsibility

All employees and representatives are expected to:

• Understand and follow this Code
• Act in alignment with its principles
• Speak up when something is off

Management is responsible for ensuring this Code is applied consistently.

12. Approval

This Code of Conduct is approved by Company leadership and is effective as of 9 May 2022.

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